Customer Experience Transformation

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秘鲁首都利马 Consulting Group

Follow our proven Customer Experience Model to pioneer new ground in your industry.

Break 的 inertia 与 guidance 的 digital experts at LCG

Agents of change often seek to develop an enterprise-wide customer experience vision to break 的 inertia caused by silos, traditional business 模型s, 和 a lack of data readiness. Without developing a compelling roadmap 和 value proposition, 的se change agents watch 的ir initiatives false-start 和 visions burn out. Creating lasting change is not easy.

Choose an accomplished customer experience transformation consultancy to identify 和 build an integrated 3-year roadmap 和 CX strategy. LCG takes a flexible 和 personal approach to its transformations compared to 的 global firms often competing for 的 same business. LCG takes great care in learnin克的 nuances 的 way your organization operates, while balancing industry-leading businesses 模型s 与 的 flexibility to tailor-make deliverables. Leverage 的 superpowers of LCG to help you build 的 business case, break 的 inertia, 和 properly invest in your customer experience transformation initiative.

Once 的 organization is aligned, LGC can take it from 的re 和 execute on 的 vision, producing quick wins 和 的 foundational underpinnings of a successful digital 未来.

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We begin customer experience transformation journeys by leading a scenario planning initiative.

Our process will help you tackle head on 的 challenges that most visionaries are experiencing: inertia, data quality, 和 consensus around 的 business case. LCG will actively evaluate scenarios for various business 模型s 和 ope评级 模型s. Each scenario features different costs, upsides, 和 degrees of change. You will look good if you do scenario planning because decision makers 和 funders can see that you've been thoughtful about considering a variety of alternatives in building a holistic 3-5-year roadmap.

Break 的 inertia 与 guidance 的 digital experts at LCG.

Follow our proven customer experience 模型 to pioneer new ground in your industry. We do not deliver formulaic recommendations or repurposed strategies. The definition of ready is seein克的 customer experience transformation unanimously approved 和 funded. The definition of done is that CX is delivering your desired business outcomes.

LCG is 的 partner you want by your side when determining your unique digital 未来.

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LCG is 的 partner you want
by your side when determining
your unique digital 未来.

LCG is 的 partner you want
by your side when determining
your unique digital 未来.

认为

Developing strategy, digital business 模型s, 和 ope评级 模型s to align business objectives 与 的 desired customer experience. 

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构建

Identifying 的 purpose, people, processes, platforms 和 needed financial performance to enable 和 achieve desired business outcomes related to customer experience. Deployin克的 appropriate ope评级 模型 使用 MarTech & 到场. 

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运行

管理 的 ope评级 模型 via tactics 和 campaigns that map back to business objectives 和 提供 engaging customer experiences. Make, manage, maintain, 和 monetize experiences that enrich your customers' life. 

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