Whether you're fully staffed or an individual champion, LCG can fill in the gaps
LCG offers a suite of dependable services executed by our experienced people to help scale your customer experience transformation. Count on us to support your growth.
Staff Augmentation
Use staff augmentation when you need level expertise to fill in the gaps within your own team.
Staff augmentation allows organizations to bring in a single guru, or a team of multi-disciplinary, credentialed subject matter experts to support Marketing, Operational, and IT teams and accelerate the desired business outcomes. Available for immediate deployment to assist with critical projects or issues, our resources can kickstart your new initiative or jump in to stop the bleeding of an ongoing initiative gone sideways. We're prepared to adapt to the unique needs and environments of each project and collaborate with other teams and stakeholders to achieve the best outcomes.
We've built a business around customer experience transformation.
- Since 2004, we've invested in our own value-driving and cost-driving processes, and we bring these methodologies to every engagement.
- Our comprehensive approach goes beyond mere configuration. From insightful business analysts who ignite your strategy in the 'Think' phase to skilled configuration and solution engineers who bring your vision to life during the 'Build' and 'Run' phases, we've got you covered. Whether you require a supportive hand or a team of experts for intensive initiatives, we seamlessly bridge the gap between Marketing Operations (MOPS) and IT.
- Our experienced resources embed themselves within your team. With an adaptive mindset, we tailor our expertise to suit your unique needs and project environments. Collaborating seamlessly with other teams and stakeholders, our resources quickly add value to your existing partnerships.
Managed Services
Personalized expertise tailor-made to reach your desired business outcomes
- LCG has deep advisory expertise in CX - our senior consultants, including our managing partner, have been a part of customer experience transformations from the United States Department of Defense to global financial systems.
- Clients typically leverage this option when they want us to participate in their digital transformation as trusted advisors, assessing the portfolio of digital futures available to their organization to develop a comprehensive business case and roadmap.
- At the completion of their transformation, many customers have told us that we helped them develop a bulletproof business case and avoid the risks associated with change.
